Privacy Policy
At Moodwise, we take your privacy seriously. This policy explains how we collect, use, and protect your data.
Message Encryption
End-to-End Encryption
All your conversations are encrypted using AES-256-GCM encryption before being stored in our database. This means that even we cannot read your messages. Only you can decrypt and read your conversations.
Data Storage
Secure Storage
Your encrypted data is stored in our secure database with industry-standard security measures and encryption.
Data Control
Your Data, Your Control
You have full control over your data through your account settings. You can manage your privacy preferences, export your data, or delete your account at any time. When you delete data, it is permanently removed from our servers.
Data Collection
Data Collection
We collect the following data:
- Account information (email, name)
- Chat conversations (encrypted)
- Usage statistics (only when you opt in)
- Device and browser information
- IP address and location data
When you opt out of analytics, we immediately stop collecting any usage data. This preference is stored and respected across all your sessions.
Legal Basis and Data Retention
GDPR Compliance
We process your personal data under the following legal bases:
- Contract performance (providing our services)
- Legitimate interests (service improvement and security)
- Your consent (for optional features and analytics)
We retain your data for as long as your account is active or as needed to provide you services. Chat history is retained for 12 months unless deleted earlier. Account data is retained until account deletion.
Data Transfers and Third-Party Processors
Data Processing
We use the following third-party processors:
- Supabase (Database and Storage) - Privacy Policy
- OpenAI (AI Processing) - Privacy Policy
- Vercel (Hosting) - Privacy Policy
When data is transferred outside the EEA, we ensure appropriate safeguards are in place through Standard Contractual Clauses (SCCs) and other legal mechanisms.
Cookie Policy
Cookie Categories
We use the following types of cookies:
- Essential cookies (required for service functionality)
- Authentication cookies (session management)
- Analytics cookies (optional, requires consent)
- Preference cookies (user settings)
You can manage your cookie preferences through your browser settings or our cookie consent banner. Essential cookies cannot be disabled as they are necessary for the service to function.
California Privacy Rights
CCPA/CPRA Compliance
California residents have the following rights:
- Right to know what personal information is collected
- Right to access your personal information
- Right to delete your personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
To exercise these rights, please contact us at info@moodwise.ai. We do not sell your personal information to third parties.
Contact Information
Company Information
Moodwise (TLN Development)
CoC: 97193305
VAT: NL005257749B36
Poelsstraat 14
6931 DX Westervoort
The Netherlands
Email: info@moodwise.ai